Privacy Policy
Information we collect
We collect personal information that you provide directly to us or that is collected automatically when you use our services.
Information you provide
- First and last name
- Shipping and billing addresses
- Email address
- Phone number
- Payment information processed by our payment providers
Automatically collected information
- IP address and device information
- Browser type and version
- Pages viewed, products viewed, and actions taken on the site
- Cookies and similar technologies
How we use your information
- Order processing: confirming, preparing, and shipping your order
- Customer service: answering your questions and resolving issues
- Service messages: sending order updates and shipping confirmations
- Service improvement: analyzing site performance and optimizing the shopping experience
- Consent-based marketing: sending offers when you choose to subscribe
- Fraud prevention and security: protecting our customers and Our Business
Sharing Your Information
We share personal information only when necessary to provide our services or when required by law.
- Payment providers to securely process transactions
- Shipping and logistics partners to deliver your order
- Customer support and communication services to manage support and notifications
- Analytics and performance tools to improve the website and advertising content
We do not sell or rent your personal information.
Cookies
Our site uses cookies for essential functions, to remember your preferences, and to analyze traffic for improvement and marketing purposes.
You can manage cookies through your browser settings.
Some features may not function if cookies are disabled.
Legal Basis
We process your personal information on the basis of:
- the performance of a contract,
- legal obligations,
- our legitimate interest (e.g., website security and improvement),
- your consent (for optional marketing).
Data Retention
We retain information only for as long as necessary for the stated purposes or as required by law.
When it is no longer needed, it is deleted or anonymized.
Your Rights
Depending on your location, you may have the right to:
- access or correct your data,
- request the deletion of your information (where permitted by law),
- object to certain processing, including marketing,
- request data portability,
- unsubscribe from marketing emails at any time.
To exercise your rights, contact us at: support@heloisemoreau.com. We will respond within a reasonable timeframe.
Minors
Our website is intended for adults. We do not knowingly collect personal information from minors.
Security
We implement appropriate technical and organizational measures to protect personal information.
No method of transmission or storage is completely secure, but we strive to keep your data protected and regularly update our security measures.
International Transfers
Some service providers may process information in the United States or other countries.
We take appropriate measures to protect data during these transfers.
Data processing and advertising services are managed by Logos Ecom LLC.
Updates to this Policy
We may update this Privacy Policy from time to time.
The effective date above indicates the most recent version.
Any significant changes will be posted on this page.